Machinestalk – Privacy Policy

Effective Date: 20,12,2017

Machinestalk includes Fleet Management Service (FMS) which can be applied in any method of transportation (movable assets) exists in the highly modern scalable world of today.

FMS provides a wide set of services that concern any fleet manager whether the fleet consists of cars, trucks, cargo containers or boats. By Using FMS, you will maximize day-to-day working efficiency, boost safety, optimize operations and reach an impressive level of operational cost.

Machinestalk does not share information about you or your employer or employees or your driving habits with the third parties unless you tell us to do so. You control whether your information is shared with third parties for marketing purposes. Machinestalk understands that privacy is important to you so we are providing a plain English summary of each section of the Privacy Policy below. This Privacy Policy explains the details of how we collect, use, share and protect the information we collect from you.

Our commitment to user privacy is summarized by the following Privacy Principles:

  • We treat your personal data as private and confidential.
  • We do not share your personal information for marketing purposes unless you expressly agree.
  • We are transparent about our privacy practices – they are disclosed in plain language in this easily accessible policy.
  • We use industry standard safeguards to protect your personal information.



This Privacy Policy applies to the personal information we collect on (the “site”), Machinestalk mobile app (the “app”), and Machinestalk telematics devices (collectively, the “Service”), provided and powered by machinestalk LLC. In some cases, a part of the Service may provide additional detail about our privacy practices.

This Privacy Policy describes the types of personal information we collect on the Service, how we may use that information and with whom we may share it. We also tell you how you can reach us to ask us update your preferences regarding how we communicate with you or answer any questions you may have about our privacy practices.

This Policy addresses our privacy practices relating to the use of the Service. Anyone who visits, browses or otherwise uses the Service (collectively, “you” or “user”) is subject to this Privacy Policy. Before using and submitting any information to the Services, please read this Privacy Policy. By using the Services, including the submission of any personal information, you acknowledge that you accept the practices and policies outlined in this Privacy Policy and consent to having your data transferred to and/or processed in the Saudi Arabia. If you do not agree to this Privacy Policy, you are not permitted to use the Services. This Privacy Policy does not create rights enforceable by third parties.


Information We Obtain

Information You Submit

You may choose to provide us with personal information through the Services, like:

  • Contact information, such as your name, address, telephone number and email address.
  • Vehicle information, such as your VIN number, that may be associated with you.
  • Information about activities and purchases related to your vehicle such as service performed, battery replacement, mileage or other data points relevant to the maintenance of the vehicle.

Information We Collect by Automated Means With the App

If you use the app, we may collect the following information by automated means:

  • The geolocation of your mobile device over time, and information that may be inferred from it, such as your driving speed at a particular time.
  • The type of device you use and its operating system.
  • Identification details of your device (e.g., unique device identifier).
  • IP address.
  • Information about your use of the app.
  • Information collected in conjunction with the Device, as described below.

Information We Collect by Automated Means With the Device

When you install the Device and use it in conjunction with the app, we may collect details about your vehicle’s use, operation, performance and maintenance status, such as

  • Speed
  • Braking and acceleration metrics
  • Engine start/stop and idle times
  • Battery voltage levels
  • Diagnostic codes as reported by the vehicle (depends on the type of the device) per the OBD II standard*
  • Engine pre-check results
  • Other codes related to the operation and performance, specific to the make/model of the vehicle
  • The geolocation of the Device


De-Identified and Non-Personally Identifiable Information

We may de-identify personal information, including information about your driving habits, that we have collected from you through the site, app or device and combine it with de-identified information about other users, information from third parties, and/or publicly available information.

Information We Collect by Automated Means on Our Site

Like most websites, we use technologies to automatically collect information about your use of our site and the equipment that you use to access our site.

Disclosure of Information and Your Choices

The privacy and confidentiality of your information is important to Machinestalk. This section describes the information that is shared internally at machinestalk and with third-parties and the choices that you have to prevent such sharing.

machinestalk Engineers and Operational Staff: Our engineers and support staff may have access to your information in order to diagnose and resolve problems or to provide support to you. machinestalk employees are required to maintain the privacy and confidentiality of this information and follow this Privacy Policy. machinestalk cannot provide the Services without this support. If you do not wish to have data shared with our staff, you should not use the Services.

Service Providers: Machinestalk may share your information, including some personal information, with third-parties who perform services on our behalf, including credit-card and billing, survey administration, technical or customer support, shipping, and provision of email and data analytics. These third-parties are contractually required or bound by law to protect your information and only are permitted use such information in accordance with our agreements with them. Machinestalk cannot provide the Services without this support. If you do not wish to have data shared with these third parties, you should not use the Services.

Third-Party Partners – Personal Information: Machinestalk may share your personal information, including driving habits, with our third-party partners that we trust, only if you agree to the sharing of such data. For instance, if you agree, Machinestalk may share certain selective data about you, your driving habits or information about your car so that you can receive valuable discounts or offers from insurance companies or car repair/maintenance companies. In some instances, our partner may request additional information from you, such as your driving score. You will always be presented with the details of any request and the information only will be shared if you agree.

Third-Party Vendors or Partners – De-Identified Information: Machinestalk – may share de-identified and other non-personal information with third-parties for purposes of analytics, marketing and other uses. This information is not intended to identify you personally. If you do not wish to have this information shared, you should not use the Service.

Law Enforcement; Protection of Machinestalk and Others: We may disclose information about you (i) if we are required to do so by law, regulation or legal process, such as a court order or subpoena; (ii) in response to legal requests by government agencies; or (iii) when we believe disclosure is necessary or appropriate to prevent physical, financial or other harm, injury or loss; or (iv) in connection with an investigation of suspected or actual unlawful activity.

Business Transfers: Your information may be disclosed as part of any merger, acquisition, sale of company assets or transition of service to another provider. In the unlikely event of an insolvency, bankruptcy or receivership, your information also may be transferred as a business asset. If Machinestalk is involved in a transition of service to another provider, merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a conspicuous notice on our Site or in the app, which will include any choices you may have concerning your Information.

Additional Controls You Have

Phone-based location data

You may choose to turn off phone location data collection either within the App or within your phone’s Location Services settings. This may disable any features that use this data, such as location sharing, but other capabilities will still be available such as vehicle diagnostic alerts.

Car Location data

You can disable the collection of car location data by unplugging Machinestalk device from the car by a qualified technician. Expectedly, this disables all car-related capabilities within the service but can be resumed seamlessly when you choose to reconnect the device.

Your Machinestalk Profile

Where applicable, you may amend your preferences regarding how we communicate with you by updating your profile or settings within your Machinestalk authenticated account or contacting us. You also may use settings pages within your MT App authenticated account to modify certain preferences regarding the collection of data (such as geolocation) and the sharing of certain data.

Links to Other Websites and Applications

This site and app contain links to other websites and applications for your convenience and information. These websites and applications may be operated by companies not affiliated with us. Linked websites and applications, including those operated by Machinestalk, may have their own privacy notices, which we strongly suggest you review if you visit them or use them. We are not responsible for the content of any websites or applications that we do not control, any use of those websites or applications or the privacy practices of those websites or applications.

Data Security

We maintain a variety of commercially reasonable safeguards designed to protect your information from unauthorized access and disclosure. For example, we use industry accepted tools and techniques to protect against unauthorized access to our systems.

You should be aware, however, that Machinestalk has no control over the security of other websites or applications that you might visit or use even when a link to those websites or applications is available in or through the Service. If you share your computer or wireless device or use a computer or wireless device that is accessed by the general public, remember to sign off and close the app and/or web browser when you have finished your session. This will help to ensure that others cannot access your information.

We want you to feel confident using the Service. However, no system can be completely secure. Therefore, although we take commercially reasonable steps to secure your information, we do not promise, and you should not expect, that your information or other communications always will remain secure. In the event of a breach of the confidentiality or security of your personal information, we will notify you if reasonably possible and as reasonably necessary so that you can take appropriate protective steps. We may notify you under such circumstances using the e-mail address we have on record for you. You should also take care with how you handle and disclose your personal information.